All organizations can benefit from their people sharing, innovating, reusing, collaborating and learning. Personally, in an organization like the Commission on Audit where the main resource is their workforce, improvement of Knowledge Management is vital and should be one of the most important processes in the agency. Auditors can learn anything and everything from their schools and books but nothing will still compare to actual experience and actual practices within the organization. These types of learning aren’t usually found on paper — but they should be.
Knowledge Management will:
Enable better and faster decision making – a knowledge management environment can provide the basis for making good decisions. Collaboration brings the power of large numbers, diverse opinions, and varied experience. The reuse of knowledge in repositories allows decisions to be based on actual experience, large sample sizes, and practical lessons learned.
Promoting standard, repeatable processes and procedures
Once you have developed an effective process, you want to ensure that others use the process each time a similar requirement arises. In conducting Cash Examinations for example, following the developed process will ensure proper implementation which will cover all possible concerns.
Avoiding redundant effort
When a team member has already developed an Audit Program for auditing Inventories, no need to develop a new one. It helps streamline work which will save time, something that auditors always seem to need more of.
Taking advantage of existing expertise and experience
In an organization like COA that is composed of audit teams, each person will benefit from the individual skills and knowledge of each member. The more complementary the expertise of the team members, the greater the power of the team. And if we are able to share each of our expertise and experience with one another, it will only make the team stronger.
Providing methods, tools, templates, techniques, and examples
This is already something the Commission adopts and it certainly helps in consistently streamlining work, improving quality, and ensuring audit results and reports compatibility across the organization.
Stimulating innovation and growth
Creating new knowledge through effective knowledge sharing, collaboration, and information delivery can stimulate innovation. Especially with the Commission’s workforce age-gap situation. There are mostly senior auditors, a huge age gap and then a lot of new young auditors. Collaboration between these generations will mix “proven and tested” knowledge with “innovative, new, out of the box” ideas which in my opinion, only better agency auditing operations.
As attractive as these ideas seem, it’s not that easy to implement. Especially in an agency like COA where a workforce age-gap exist. I believe this age-gap is the biggest barrier in implementing KM since collaboration is one of its most integral part. The success of these collaborative activates will make or break its implementation. I don’t think having this big of a gap helps the KM cause. However, I believe that COA Auditors through its core values and camaraderie will power through these differences. That is what I have experienced so far. I believe our seniors have been able to reach out and share their experiences and expertise without it being labeled as Knowledge Management. Knowledge management opens the doors to a new era of collaboration and sharing. Although knowledge certainly is power. It just that to one person, if it’s not shared, if it’s not passed on, it will be wasted. Being able to share and collaborate with others send out a culture of selflessness, an environment in which you are encouraged and empowered to improve, develop and grow as an auditor. And I think that’s beautiful.
- 15 Knowledge Management Benefits. Garfield, Stan. August 11, 2014. Retrieved from https://www.linkedin.com/pulse/20140811204044-2500783-15-knowledge-management-benefits